✨Once an order has been placed, there are no cancellations or changes that can be made, please be advised. ✨
All orders will be shipped within 2-5 business days via USPS First Class Mail or Priority Mail.
Please ensure that your shipping address is typed correctly at checkout. We are not responsible for undeliverable/lost packages due to incorrect addresses.
If your order is returned to us due to a bad address, you will be responsible for a $6 reship fee.
We advise all customers to purchase Route Package Protection at checkout. In the event that your package does not arrive (delivery to wrong address, stolen, etc), Route will have another package shipped at no additional cost to you.
We want you to be happy with your purchase! In the event that you receive a damaged item, please reach out to us within 5 days of delivery confirmation so that we can evaluate the situation and make it right.
✨By purchasing from www.truebyebony.com you accept and agree to these terms and conditions.✨