orders will ship within 2-5 business days🚚*custom orders not included*
USPS is experiencing delays in delivery due to COVID-19. 🚛
Protect your package from loss, theft, and damage! 😳Route Package Protection available at checkout
What is the jewelry made of and how long will it last?
Unless otherwise noted, jewelry is made of ✨14k gold plated stainless steel. Stainless steel is a hypoallergenic material. It will last more than 2 years with proper care.
How do I care for my jewelry?
Keep gold plated jewelry away from chemicals, oils and makeup. It’s a good idea to always put on your plated jewelry last, after applying makeup, hairspray and perfumes. When doing chores, take off gold plated jewelry as the chemicals in soaps, detergents and cleaners can impact the plating.
Cleaning your gold-plated jewelry regularly is important to prolong its life. Use a mild liquid soap and warm water.
Please be sure not to drop your jade ring or bangle against hard surfaces, it will crack or break.
What is your return/exchange policy?
ALL SALES ARE FINAL.
In the event that the item is defective, damaged, or if you receive the wrong item, send an email to email@example.com within 5 days of delivery confirmation so that we can evaluate the issue and make it right.
What if my package is lost or stolen?
True by Ebony is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. In the event that your package is marked as delivered and it has not been received, you must contact the United States Postal Service (1-800-275-8777) immediately and file a claim.