Shipping & Return Policy

Shipping Policy

Your order will be shipped within 1-3 business days. Custom jewelry takes 4-6 weeks to ship. Clothing is made to order and takes 5-7 business days to ship. If your order contains a preordered item, it will be shipped on the date that your preorder arrives. Shipping dates for preorders can be found on the product page.

    • Once an order has been placed, there are no cancellations or changes that can be made, please be advised. 
    • Please ensure that your shipping address is typed correctly at checkout. We are not responsible for undeliverable/lost packages due to incorrect addresses. 
    • If your order is returned to us due to a bad address, you may pay a $5 reship fee, or receive store credit, minus the shipping fee.

Return Policy

 Returns and exchanges are not accepted due to limited inventory. If your order arrives damaged, please make sure to email info@truebyebony.com within 5 days of delivery so that we can address the issue promptly.