Shipping & Return Policy

Shipping Policy

    • Most orders will be shipped within 1-3 business days via USPS First Class Mail. Clothing is made to order and takes 5-7 business days to ship. Custom jewelry takes 4-6 weeks to ship.

    • Once an order has been placed, there are no cancellations or changes that can be made, please be advised. 

    • Please ensure that your shipping address is typed correctly at checkout. We are not responsible for undeliverable/lost packages due to incorrect addresses. 

    • If your order is returned to us due to a bad address, you will be responsible for a $7 reship fee. 

    • We advise all customers to purchase Insured Shipping at checkout. In the event that your package does not arrive (delivery to wrong address, stolen, etc), we will have another package shipped at no additional cost to you.

Return Policy

 

We do not accept returns, order cancellations, or exchanges. All items are final sale. By purchasing from True by Ebony, you agree to these terms and conditions.